Typing in the wrong password multiple times (per default 5 times) blocks the account that only can be then unblocked by your RayFlow administrator. There will be an alert "Your user account has been blocked, Please contact your administrator." If you are working on a RayFlow version that is hosted by Raynet drop us a mail to unblock your user account (firstname.lastname@example.org). In case of an Onpremise installation please contact your RayFlow Admin.
If you have Admin rights and like to unblock a blocked user, navigate to Administration and click edit next to the users name.
Then press the unlock button and the user is again unlocked.
If you have any other questions regarding blocked user, feel free to contact us at any time.